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On January 7, 2025, XCMG held the “True Care” Service Miles Activity and the first month of the opening ceremony, marking the important advancement of XCMG's servicing strategy in the transformation and upgrading of the company. The event not only highlights XCMG's determination to become the world's preferred service brand, but also reflects its continuous efforts to provide customers with integrated solutions and shape a top global brand.
At the scene of the event, Sun Jianzhong, senior executive of XCMG, emphasized that the “XCMG True Care” Service Miles not only deepened the connotation of the service brand, but also comprehensively upgraded the “Guardian of Hoisting Safety Action” to ensure that pre-construction diagnostics, troubleshooting, and guidance on safety specifications are carried out, Professional training, G2 solution promotion, digital platform application and feedback and other seven key actions are effectively implemented.
The release of the global mobilization order of XCMG Hoisting Machinery has quickly responded to the urgent demand for professional support from customers in major regions. To this end, XCMG has set up a diversified team of experts consisting of training experts, maintenance experts and technical elites from research institutes, and together with the “Golden Collar Masters”, they jointly sounded the rallying cry of “Service Miles”, which is committed to providing customers with a more professional and efficient We are committed to providing customers with more professional and efficient all-round serviceAdhering to the core purpose of “creating value for customers”, XCMG lifting constantly deepen the 115 service commitment of “buy with confidence, with peace of mind”, that is, a key to repair, one day to solve the problem, the five guarantees, through internal and external linkage, to ensure that XCMG service is really deeply rooted in people's hearts, to win customer satisfaction. Through internal and external linkage, we ensure that XCMG service really penetrates into people's hearts and wins customer satisfaction.
With the flag flying, XCMG service team will ride the wind and waves, and deliver the service concept of “XCMG True Care”, brand image, and XCMG's deep concern for customers to every corner of the world. With firm commitment and full of enthusiasm, XCMG Crane service team will ensure that every customer can enjoy a reassuring and worry-free service experience.
At the launching ceremony, XCMG displayed a fleet of world-leading cranes including XCA4000, XLC18000M and XLC15000-IA super cranes, as well as a fleet of G2 high-end cranes, a fleet of 55-ton crawler cranes, and a fleet of cranes customized for overseas customers. These high-end, green and intelligent products will go around the world, serving many key projects, contributing to local economic development and urban construction, and injecting strong momentum into the development of the global construction machinery industry with excellent performance and quality.
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